LiveChat AI FAQ

Regular chatbots only run scripted answers that you have to write manually. LiveChat AI uses an AI language model (LLM) that reads your knowledge base (SOPs, FAQ, product list) and answers naturally. Plus, human agents can take over at any time when the AI is unsure.

LiveChat AI by Vantenza is provided by Vantenza, a business run by an individual (not yet incorporated as a limited company, or PT). LiveChat AI is meant for businesses.

No. The admin dashboard is designed for non-technical operators: log in, reply to chats handed over to agents (escalations), and update the knowledge base occasionally. Operator training is included in the package.

Yes. The widget is installed with a single line of script code. Paste that code into your website (WordPress, Shopify, plain HTML, or any framework) and the widget appears right away. Your website does not need to be rebuilt.

Yes, without coding. Upload your system's OpenAPI document and access credentials in the Integrations menu, or pick a ready-made template for Google Sheets, Google Calendar, Notion, Airtable, Trello, or Slack. The AI can then check payments, stock, orders, or customer data directly during a chat. Functions that only read data are on automatically, while functions that change data stay off until you switch them on one by one.

Yes. You can try the LiveChat AI demo. Ask our admin in the chat for the login details. The demo resets to its original settings every day, so feel free to change things. The consultation is also free with no commitment, and we will show you the widget working on a sample store before you decide.

Start through the chat on this site. We discuss your needs with you, then send a written offer and payment instructions through the chat or by email from [email protected]. Please only pay according to instructions from these official contacts. Setup starts after we receive your license payment.

A one-time license, then a monthly maintenance fee that is set by the number of stores and agents you have. The two standard packages are in the pricing section. Server, domain, and AI usage are optional and billed separately. AI usage is paid to your own AI provider account, either directly by you or through a top-up you pay to Vantenza. For anything beyond the standard packages, we give you a price after a free consultation.

LiveChat AI runs on your server, so customer data, the knowledge base, and chat logs stay on your infrastructure. You can use your own domain, and we set up the DNS, SSL, and configuration. If the server specs are adequate, one deployment can serve several stores in one admin dashboard. We also onboard your admin: how to fill in the knowledge base, how to handle chats handed over to agents (escalations), and how to read KPIs.

Not necessarily. Have your own VPS? That works. Don't have one yet? We can help set one up in your name, with server fees billed separately.

Yes. The number of CS agents can be adjusted, and there is a discount when you add many stores and AI agents. Needs beyond the standard packages are priced after a free consultation, and then your package and monthly fee are adjusted.

It depends on scale. For one store with a standard setup, it is usually live within 1-3 business days. Multi-store setups or custom branding may take longer, depending on complexity. After the initial consultation, we give you an estimated timeline for your needs.

Server access (or choose our server option), the domain or subdomain you will use, an AI provider account in your name, and knowledge base materials such as SOPs, FAQs, and product lists. The sooner these are ready, the sooner setup is finished.

On your own server. Conversations, visitor contacts, and the knowledge base are stored on your infrastructure. To reply to chats, conversation content and relevant knowledge base materials are sent to the AI provider connected to your deployment. If you turn on integrations, such as Google Sheets, the AI also reads data from those services. The Vantenza team accesses your deployment only for setup, maintenance, and support. Data security also depends on the server, passwords, and access that you manage.

For setup, maintenance, and support, our team needs technical access to your server and dashboard. This access is only used for those purposes, and you can change or revoke it at any time. Without access, we cannot carry out maintenance.

Yes. Let us know at [email protected] before the next monthly period begins. Cancellation takes effect from the next period, and fees for the current period are not refunded. We refund any monthly fees you have already paid for periods that have not yet started when the cancellation takes effect.

Yes, if LiveChat AI has not gone live within 14 business days after we receive your license payment because of a problem on Vantenza's side. In that case, the license fee is refunded in full. This right still applies even if LiveChat AI goes live after that deadline. If LiveChat AI has already gone live within 14 business days, the license fee cannot be refunded. The details are in the LiveChat AI Refund Policy.

Email [email protected] with the subject "LiveChat AI Refund Request". Include your business name, payment date, proof of payment, and the reason for the refund. We will reply to process your request.

Through the chat on this site, or by email at [email protected]. Phone: 0811-6884-2424. Address: Jl. Kedoya Raya No. 20, Kota Adm. Jakarta Barat, DKI Jakarta 11520 (opens in a new tab). All the ways to contact us, including chat, are on the Contact Us page. The full terms are in the LiveChat AI Terms & Conditions.