Vantenza.LiveChat AI
EN

Cost savings

Costs go down, service quality actually goes up

Not a tradeoff. AI responds in seconds 24/7, faster and more consistent than human CS. Your operating cost drops significantly while customer experience improves.

See pricing
AI cost per 1,000 conversations · 16–29 Sep 2026 Line chart: AI cost per 1,000 conversations fell from $3.73 on 16 September to $1.45 on 29 September 2026.

Real data · our largest deployment

Same traffic, 39% lower AI bill

AI cost per 1,000 conversations, day by day, at a live deployment running 20 websites and about 4,500 conversations a day (16–29 September 2026). After it moved to a cache-friendly model on 23 September, the share of prompt tokens served from cache rose from 12% to 63% and the daily AI bill fell 39%, while traffic stayed about the same.

AI cost per day
−39%
cost per 1,000 conversations
−34%
prompt tokens from cache (was 12%)
63%

Without and with LiveChat AI

Without LiveChat AI

3-5 CS shifts for 24/7 coverage

  • High monthly CS payroll
  • Inconsistent response time
  • Off-hours chats ignored
  • No visibility into cost per chat

With LiveChat AI

1 agent + AI handles 120+ chats a day

  • AI replies in 6 of 10 conversations, day and night
  • Median reply under 20 seconds, 24/7
  • 87% of AI prompt tokens served from cache
  • Real-time KPI cost visible per period

Where the savings come from

  • 01

    120+ chats per agent, every day

    Across our live deployments each active agent handles over 120 conversations a day, because AI takes the first reply and the routine questions and hands the rest to your team.

  • 02

    AI cost per conversation down 34%

    Real numbers from our largest deployment: after moving to a cache-friendly model, AI cost per 1,000 conversations fell from $2.35 to $1.55, week over week. Across all deployments, 87% of prompt tokens are served from cache.

  • 03

    1 deployment for many stores

    Have 5, 10, or 50 stores? Still 1 server and 1 admin dashboard, not one deployment per outlet. The package is sized by how many stores and agents you run, so the bill grows with your operation instead of multiplying per outlet.

  • 04

    Real-time KPI cost in dashboard

    AI cost per period, cache hit rate, AI vs human response time, ratio of chats resolved without human handover, all visible. You know exactly the cost per chat and can optimize.

What you see in the KPI dashboard

of AI prompt tokens served from cache
87%
conversations answered by AI
6 / 10
median reply time
< 20 s
coverage without overtime cost
24/7

Other features

Ready to bring LiveChat AI to your store?

Schedule a consultation or request a live demo. We'll show you the widget at work before you decide.

Request Live Demo