On by default
Read-only data
Functions that only read data are ready right away. The AI answers with real figures from your system, never guesses.
- Payment & invoice status
- Stock & price
- Order & shipping status
- Customer profile & tier
LiveChat AI by Vantenza · 24/7 always-on
LiveChat AI that never sleeps.1 agent + AI handles 120+ chats a day.
Vantenza brings LiveChat AI to your store. AI replies to customer questions in seconds. Perfect for online stores, services, and websites with overflowing chats. No need to recruit a new CS team, or one agent is enough to handle escalations.
- Transparent license and maintenance pricing
- Runs on your server, data 100% yours
- Can run on multiple stores at once
Usage statistics
- Websites running LiveChat AI
- 50+
- Customer conversations handled to date
- 900,000+
- Messages processed to date
- 14 million+
- AI tokens processed to date
- 47 billion+
On an average day
- conversations
- 12,000+
- customers served
- 11,000+
- messages
- 180,000+
- AI tokens
- 850 million+
Real aggregate across all live deployments since April 2026, as of 30 September 2026.
How it works
Hybrid AI + human. Not a rigid chatbot, not one admin holding hundreds of chats alone.
- 01
Visitor sends a message
Chat widget appears at the bottom right of your site. Visitors ask directly, no form, no registration.
- 02
AI replies in seconds
AI has learned your products, FAQ, and store SOPs. Answers price, order status, how to order, or general questions without waiting for an admin.
- 03
Agent takes over when needed
Only complex cases escalate to a human admin. AI drafts the reply, the agent just confirms. One agent can handle many conversations in parallel.
New · No-code integration
Connect the AI to your CRM, ERP, HRM, Online Store and Google Sheets and more apps with Zero code.
Upload your system's OpenAPI spec and its login details. LiveChat AI turns every endpoint into a function it can use in chat: look up live data read-only, or carry out the actions you allow. Works with any platform that has a REST API.
CRM
Customers & leads
- Budi SantosoGold
- Sari WulandariNew lead
- Andi PratamaDeal won
ERP
Invoices & payments
- INV-00119Rp330,500Partly paid
- INV-00013Rp1,157,000Overdue
- INV-00010Rp359,500Paid
Online store
Products & stock
Wireless Mouse
Rp185,000
In stock · 120openapi.yml
LiveChat AI
credential.jsonYour store
Online · replies instantly
Hi, has my payment for INV-2025-00119 come through?
Checking ERP payment_status200 OK
AI Agent
Partly, yes. Rp233,000 via BNI transfer is confirmed, and the remaining Rp97,500 via GoPay is still pending.Work tools, ready-made: no OpenAPI file needed
Pick a template, paste the key, done.
- Google Sheets
- Google Calendar
- Notion
- Airtable
- Trello
- Slack
And any other system with an OpenAPI (Swagger) spec
- Payment gateway
- Inventory & warehouse
- Helpdesk
- Booking
- Shipping
- Accounting
- HRIS
- Your own API
- 01
Upload OpenAPI + credential
Drop in your api.yml (OpenAPI 3 or Swagger 2) and a credential.json with the base URL and login. No SDK, no plugin, no developer needed.
- 02
Functions appear automatically
Every endpoint becomes a function with its parameters. Test each one from the dashboard and see the real response.
- 03
Mention it in Knowledge
Write the function name in a Knowledge entry or Context Reply. The AI calls it when the topic comes up, and asks the customer for any missing detail first.
{payment_status}
You decide
Execute actions
Functions that change data stay off until you switch them on, one by one. You stay in control of what the AI may do.
- Create a support ticket
- Update an address
- Create an order or booking
- Cancel or reschedule
Works with every common login method
- API Key
- Bearer token
- Basic Auth
- Login session
- OAuth2
- Google service account
- HMAC signature
Credentials are stored encrypted on your server and are never sent to the AI or shown in full again.
Costs go down, service quality actually goes up
Not a tradeoff. AI responds in seconds 24/7, faster and more consistent than human CS. Your operating cost drops significantly while customer experience improves.
Without LiveChat AI
3-5 CS shifts for 24/7 coverage
- High monthly CS payroll
- Inconsistent response time
- Off-hours chats ignored
- No visibility into cost per chat
With LiveChat AI
1 agent + AI handles 120+ chats a day
- AI replies in 6 of 10 conversations, day and night
- Median reply under 20 seconds, 24/7
- 87% of AI prompt tokens served from cache
- Real-time KPI cost visible per period
120+ chats per agent, every day
Across our live deployments each active agent handles over 120 conversations a day, because AI takes the first reply and the routine questions and hands the rest to your team.
AI cost per conversation down 34%
Real numbers from our largest deployment: after moving to a cache-friendly model, AI cost per 1,000 conversations fell from $2.35 to $1.55, week over week. Across all deployments, 87% of prompt tokens are served from cache.
1 deployment for many stores
Have 5, 10, or 50 stores? Still 1 server and 1 admin dashboard, not one deployment per outlet. The package is sized by how many stores and agents you run, so the bill grows with your operation instead of multiplying per outlet.
Real-time KPI cost in dashboard
AI cost per period, cache hit rate, AI vs human response time, ratio of chats resolved without human handover, all visible. You know exactly the cost per chat and can optimize.
Real data · our largest deployment
Same traffic, 39% lower AI bill
AI cost per 1,000 conversations, day by day, at a live deployment running 20 websites and about 4,500 conversations a day (16–29 September 2026). After it moved to a cache-friendly model on 23 September, the share of prompt tokens served from cache rose from 12% to 63% and the daily AI bill fell 39%, while traffic stayed about the same.
- AI cost per day
- −39%
- cost per 1,000 conversations
- −34%
- prompt tokens from cache (was 12%)
- 63%
What you see in the KPI dashboard
87%
of AI prompt tokens served from cache
6 / 10
conversations answered by AI
< 20 s
median reply time
24/7
coverage without overtime cost
Reports · AI usage & cost
Not just another chatbot
All features included in the package. No hidden add-ons.
AI with custom knowledge base
Upload SOPs, FAQ, product list. AI finds the right information for every question and answers in your store's voice.
Multi-store in one dashboard
Have 5, 10, or 50 stores? Spin up one LiveChat AI instance, manage everything from one admin panel. Each store gets its own widget + branding.
Free branding
Widget colors, logo, header, bubble, links, even notification text, all configurable per store to blend with your site.
Visitors send images + video
Customers can attach photos of problematic products or short videos. Admin sees them directly in the dashboard, no extra app.
Realtime + offline-friendly
Instant notifications when chats arrive. Safe even when not logged in, all messages are saved and appear when admin opens the panel.
Data 100% on your server
Runs on your own server. All chats, knowledge base, and customer logs stay in your infrastructure. No vendor lock-in.
Built-in anti-spam
Auto cooldown on spam bursts, per-IP rate limit, and conversation filters by flag (crisis, angry, normal).
KPI + analytics
Dashboard tracks chat volume, AI vs human response time, CSAT review, and AI cost per period. Audit-friendly.
Every number in one Reports menu
Conversations, quality, agents, AI usage and cost, knowledge, integrations and audit log, with one period and store filter for all of them.
Reports · Conversations
Go live in minutes, without writing a single line of code
Two integration modes, both no-code. Pick the one that fits your store setup, or use both.
Mode 1
Embed widget on website
Just paste one script tag into your website. The chat widget appears at the bottom right, ready to use.
<script src="https://your-domain.com/widget.js"></script>- WordPress, Shopify, Wix, Webflow
- Custom HTML, React, Vue, any framework
- Auto lazy-load, won't slow down your website
Mode 2
Standalone chat page
Don't have a website? Use a standalone chat page. Share the link via WhatsApp, Instagram bio, or QR code on packaging.
https://your-domain.com/c/your-store- Share via WhatsApp, Instagram bio, QR code on packaging
- Customers chat in browser, no app download
- Great for dropshippers, F&B orders, services, resellers
No programmer needed. No plugin needed. No website rewrite needed.
You receive a widget link or chat page URL from us. Paste or share, done. Typical setup finishes in minutes, not weeks.
Data Security
Your customer data is encrypted, never leaks
Every message, visitor contact, and chat log is encrypted in transit and at rest. LiveChat AI runs on your own server, no leak path to third parties.
Encryption at every layer
TLS/HTTPS for all visitor-to-server communication. Database encrypted at rest. Credentials and tokens never stored in plain text.
Data stays on your server
Physical database on your infrastructure. Vendor has no access to customer data. No silent sync to third-party clouds.
Complete audit log
Every data access is logged: who, when, and what was accessed. Streamlines internal investigation and your privacy compliance.
PDP Law ready
Architecture compatible with Indonesia's Personal Data Protection Law. Right-to-be-forgotten, data export, and retention policy are configurable.
All customer data, conversations, and your store's knowledge base stay on your server. No data flows to third parties except AI inference to the LLM provider, which is also TLS-encrypted and with no training-on-your-data.
What they're saying after using LiveChat AI
Stories straight from store owners, clinics, services, and creators using LiveChat AI in their daily operations.
4.9
average rating
2,879+
active users
50+
recent reviews
Andi Saputra
Online Fashion Store Owner · Jakarta
“Initially skeptical about AI, but after 2 weeks with LiveChat AI, customer response time dropped drastically. Orders went up 40% because visitors don't bounce when asking about stock outside business hours.”
Sari Indah
Bakery Owner · Bandung
“My 1 admin can now handle 3 stores at once. Before this, I needed 2 CS in morning-night shifts for just 1 store.”
Rizky Wijaya
Electronics Distributor · Surabaya
“Knowledge base is easy to update. Just copy-paste the product list, AI understands prices and stock. 4.5 stars because the initial setup needed a bit of tuning.”
Maya Lestari
Beauty Clinic Owner · Yogyakarta
“Consultation bookings tripled. AI handles all basic treatment questions, so my admin only focuses on customers ready to come in.”
Hendra Permana
Catering Owner · Medan
“Chat orders used to be 200 per day, now AI handles 80%. My admin only focuses on confirming orders and delivery schedules.”
Putri Anggraini
Hijab Store · Semarang
“Instagram customers asking about size and stock colors get instant answers. Conversion to checkout went up significantly.”
Doni Setiawan
Motorcycle Workshop · Bekasi
“Initially doubted whether AI could handle technical questions. Turns out it can, if the knowledge base is complete. Very helpful for daily queues.”
Sinta Wahyuni
Wedding Photo Studio · Tangerang
“Prospective clients asking about prewed packages get full info without waiting for admin to come online. Closing rate up, leads don't bounce to competitors.”
Arif Hidayat
Building Supplies Store · Depok
“Sales chat outside business hours is still served. AI understands the specs for cement, paint, and tiles we sell. Recommended for building supply stores.”
Dewi Cahyani
Online Course · Bogor
“Before LiveChat AI, prospective students often disappeared from slow responses. Now AI replies instantly, then handed off to admin if they want to register.”
Surya Pratama
Used Car Dealer · Malang
“AI explains car condition details from the catalog. Online sales grew significantly in 2 months after going live with LiveChat AI.”
Nia Maharani
Florist · Makassar
“Last-minute flower orders are crazy. AI helps confirm delivery time, address, and flower type. My admin just focuses on delivery.”
Bayu Nugroho
Coffee Shop Owner · Palembang
“Customers asking about the menu now get instant answers. Table reservations are also handled faster. I just need to confirm.”
Vina Susanto
Cosmetics Store (4 outlets) · Denpasar
“I have 4 outlets, all chats come into one dashboard. No admin needed at each outlet, saving on monthly operational cost.”
Fajar Susilo
Property Agent · Solo
“Buyers asking about unit status, price, mortgage simulation, all handled by AI first. Closing meetings are more efficient.”
Lulu Anggraini
Frozen Food Owner · Banjarmasin
“For a home business, this is super helpful. I don't need to be glued to my phone 24/7 answering orders. Recommended.”
Dimas Putra
Local Travel Agency · Pontianak
“Travel package itineraries can be explained by AI in detail. Customers who are ready get handed to admin sales.”
Cici Maharani
Online Watch Store · Pekanbaru
“Questions about product authentication are answered accurately by AI. Customer trust is up, refunds are almost zero.”
Yusuf Rahman
Optometrist · Balikpapan
“Consultations on frames, lenses, and glasses prices via chat are smooth now. Customers come to the store knowing what to buy.”
Lia Pratiwi
Diet Catering · Manado
“Customers asking about menu, calories, and delivery schedules get full info. I have just 1 admin for 200+ regulars.”
Reza Adiputra
Kids Toy Store · Padang
“Many parents ask for toy recommendations by age. AI gives accurate answers from our catalog. Online sales up 60%.”
Tika Wulandari
Beauty Salon Owner · Lampung
“Booking schedules are much more efficient. AI handles all treatment price FAQs, my admin just confirms schedules.”
Eko Wibowo
Online Shoe Store · Jakarta
“Size chart, color stock, shipping, all answered by AI. Customer service is more responsive without adding employees.”
Ratna Ningsih
Language Course · Bandung
“Prospective students asking about curriculum and schedule get instant info. Registrations doubled this semester.”
Galih Saputra
Motorcycle Parts Store · Surabaya
“Spare parts stock and prices that change quickly can be updated in AI realtime. Online sales much smoother.”
Mira Hapsari
Hijab Boutique · Yogyakarta
“After using LiveChat AI, conversion from chat to transaction went up 45%. Customers don't bounce from slow replies.”
Iqbal Ramadhan
Laptop Service Center · Medan
“Initial diagnosis of laptop problems is answered by AI. Customers who need to come in already have a cost estimate.”
Dina Anggraeni
Florist & Sympathy Wreaths · Bekasi
“Sympathy wreath orders are handled faster. AI explains the packages, my admin just confirms address and delivery time.”
Hadi Pranoto
Online Bookstore · Tangerang
“Questions about book stock, price, and shipping are answered without lag. My offline store gets more sales from online traffic.”
Karina Dewi
Make Up Artist Service · Depok
“Brides-to-be asking about wedding makeup packages get full info instantly. Booking calendar full for 6 months ahead.”
Wawan Kurniawan
Online Pet Shop · Bogor
“Cat and dog food across many brands often asked about. AI handles all of it well after 1 week of training.”
Anggun Saputri
Phone Accessories Store · Malang
“Case and softcase compatibility per phone type is answered accurately. Customers happy, refunds almost none anymore.”
Joko Susilo
Local Tour & Travel · Makassar
“Sulawesi tour packages often asked by tourists are now answered by AI in Indonesian and English. Out-of-town bookings up.”
Erika Marlina
Bridal Boutique · Palembang
“Brides-to-be asking about gown rentals can get details on price, size, and available dates instantly. Saves admin a lot of time.”
Krisna Pratama
Bicycle Store · Denpasar
“Mountain bike and road bike specs are answered accurately. Customers come to the store knowing which one they want to test.”
Yuli Hartati
Frozen Seafood · Solo
“Stock of fresh fish, shrimp, and squid is asked all the time. AI handles FAQs, admin focuses on packing and shipping.”
Bagas Pratama
Car Battery Distributor · Banjarmasin
“Questions about amperage, voltage, and car compatibility are answered correctly after training. Very helpful.”
Susi Rahayu
Cookie Store · Pontianak
“Eid orders used to keep me up all night replying chats. This year AI handles it, I focus on production without stress.”
Yoga Permana
AC Service · Pekanbaru
“Customers asking about service cost and technician visits get instant info. Technician schedule is tidy without overlap.”
Mega Pertiwi
Supplement Store · Balikpapan
“Initial consultation about supplements is handled by AI. Those needing deeper consultation are handed to admin.”
Anto Setiawan
Car Workshop · Manado
“Periodic service, oil change, body repair, all FAQs answered by AI. My admin just focuses on booking schedule and invoices.”
Anisa Putri
Local Skincare Brand · Padang
“Ingredients and usage often asked. AI explains based on our catalog, customers trust and buy, retention up.”
Ridho Wahyudi
Print on Demand · Lampung
“Custom design for shirt printing, mugs, and tumblers is answered by AI. I just review the final design, no need to reply chats one by one.”
Dian Lestari
Women's Bag Store · Jakarta
“Customers asking about color, size, and stock can be served 24/7. Conversion up because no chats are missed.”
Tomi Pradana
Phone Service · Bandung
“Cost estimates for LCD, battery, and IC replacement are answered by AI. Customers come to the store understanding the budget.”
Ririn Anastasia
Hijab Style Online Course · Surabaya
“Questions about curriculum and course price are answered by AI without lag. I focus on content production and testimonials.”
Reno Saputra
Online Helmet Store · Yogyakarta
“Size, color, and SNI status of helmets often asked. AI handles accurately from our catalog. Customer service faster.”
Citra Maharani
Wedding Organizer · Medan
“Brides-to-be often ask about packages and budget. AI can explain price range per package before handing off to admin sales.”
Heri Suryanto
Outdoor Gear Store · Bekasi
“Tents, carriers, and hiking shoes have complex specs. AI can recommend based on the needs of beginner to pro hikers.”
Fitri Handayani
Kids Shoe Store · Tangerang
“Size charts per child age often asked by parents are now answered by AI. Customers happy, retention very high.”
What you get when you order
A one-time license plus a monthly maintenance fee. Vantenza delivers LiveChat AI on your own infrastructure.
Runs on your server
LiveChat AI runs directly on your server. Customer data, knowledge base, chat logs all stay in your infrastructure. Have your own VPS? Yes. Don't have one? We can help arrange it in your name.
Custom domain
Use your own domain, we handle DNS, SSL, and configuration. Or if requested, domain procurement assistance can be added to the package.
Multi-store deployment
If the server spec is adequate, one LiveChat AI deployment can serve dozens of stores in one admin dashboard.
Setup + training
We onboard your admin: how to fill the knowledge base, how to handle escalation, how to read the KPIs.
Packages and figures are listed below
Anything outside them, we quote after a free consultation
SaaS package
One license, then a maintenance fee that fits your size
A one-time license to own the deployment, plus a monthly maintenance fee scaled to how many stores and agents you run. Server, domain, and AI usage stay optional and billed separately, so you only pay for what you actually use.
License · one-time payment
Rp5,000,000
- Knowledge baseUnlimited
- Vector dataUnlimited
- Prompt cacheUnlimited
The longer it runs, the lower your AI prompt token cost
Package One
Maintenance fee
Rp500,000/ month
1 Store·1 CS agent+3 AI agent
Most popular
Package Two
Maintenance fee
Rp2,000,000/ month
5 Store·15 CS agent+30 AI agent
- CS agent count can be customised
- Discount as you add more stores and AI agents
Optional · starting from
- Server
- Rp250,000 / month
- Domain
- Rp180,000 / year
- OpenAI
- Rp500,000 ± 6,640 replies
Need something outside these packages?
More stores, more AI agents, a custom agent mix, or a setup shaped differently from either package. Tell us how you operate and we will put a figure to it.
Live demo
Try it yourself, no appointment needed
A real deployment with a real admin dashboard. Log in, look around, then open the chat widget exactly as a visitor would see it.
Admin dashboard
https://demo.vantenza.com
Chat widget
https://demo.vantenza.com/demo/<store-id>
Getting in
Ask our admin in the chat for the login details.
Opening the chat widget
- 1Log in to the admin dashboard with the login we send you.
- 2Open the Store tab.
- 3Click any store in the list.
- 4Find the Widget section. The store id sits at the top left, right next to the green Active indicator. Copy it.
- 5Paste that id into the widget URL in place of the placeholder, then open it.
The id is 8 characters, lowercase letters and digits. It looks like this:
k4m9xw2p
The demo resets to a baseline setup every day, so everyone starts from a clean state. Change whatever you like.
Frequently asked questions
Not answered? Direct consultation, free, no commitment.
How is LiveChat AI different from a regular chatbot?
Regular chatbots only run scripts you write manually. LiveChat AI uses an LLM that reads your knowledge base (SOPs, FAQ, product list) and responds naturally. Plus, human agents can take over anytime the AI is uncertain.
Can the AI pull data from our own system?
Yes, without coding. Upload your system's OpenAPI spec and credential in the Integrations menu, or pick a ready-made template for Google Sheets, Google Calendar, Notion, Airtable, Trello or Slack. The AI can then check payments, stock, orders or customer data in real time while it chats. Functions that only read data are on by default; functions that change data stay off until you enable them one by one.
Is customer data safe?
Yes. LiveChat AI runs directly on your own server. All conversations, visitor contacts, and knowledge base stay in your infrastructure. No data flows to third parties except the LLM provider for inference.
How quickly can we go live?
Depends on scale. For one store with a standard setup, typically 1-3 business days from kickoff to live. Multi-store or custom branding may take longer depending on complexity. After initial consultation we provide a definite timeline.
Do I need a technical admin to operate it?
No. The admin dashboard is designed for non-technical operators: log in, reply to escalated chats, and update the knowledge base occasionally. Operator training is included in the package.
What's the pricing like?
A one-time license, then a monthly maintenance fee sized to how many stores and agents you run. Two standard packages are listed in the pricing section above. Server, domain, and AI usage are optional and billed separately, with AI paid directly to your own account so there is no markup. Anything outside the standard packages we quote after a free consultation.
Can it integrate with an existing website?
Yes. The widget is a single script tag, paste it into your website (WordPress, Shopify, custom HTML, any framework) and the widget appears. No website rewrite needed.
Ready to bring LiveChat AI to your store?
Schedule a consultation or request a live demo. We'll show the widget working on a mock-up store before you decide.