Data Security
Your customer data is encrypted, never leaks
Every message, visitor contact, and chat log is encrypted in transit and at rest. LiveChat AI runs on your own server, no leak path to third parties.
How your data is protected
01
Encryption at every layer
TLS/HTTPS for all visitor-to-server communication. Database encrypted at rest. Credentials and tokens never stored in plain text.
02
Data stays on your server
Physical database on your infrastructure. Vendor has no access to customer data. No silent sync to third-party clouds.
03
Complete audit log
Every data access is logged: who, when, and what was accessed. Streamlines internal investigation and your privacy compliance.
04
PDP Law ready
Architecture compatible with Indonesia's Personal Data Protection Law. Right-to-be-forgotten, data export, and retention policy are configurable.
All customer data, conversations, and your store's knowledge base stay on your server. No data flows to third parties except AI inference to the LLM provider, which is also TLS-encrypted and with no training-on-your-data.
Runs on your server
LiveChat AI runs directly on your server. Customer data, knowledge base, chat logs all stay in your infrastructure. Have your own VPS? Yes. Don't have one? We can help arrange it in your name.
Custom domain
Use your own domain, we handle DNS, SSL, and configuration. Or if requested, domain procurement assistance can be added to the package.
Ready to bring LiveChat AI to your store?
Schedule a consultation or request a live demo. We'll show you the widget at work before you decide.